help.ifleet.comiFleet Help Center – Up-to-Date Help Content

Reset Your Password Add and Edit a Card Block and Replace a Card Add or Edit Card Profile Assign Prompted IDs Add User to Account Change a User’s Role Adjust Account Hierarchy View your Transaction History View Statements Pay Your Bill Redeem Points Search for: Welcome to the iFleet Help Center! Welcome to the iFleet Help Center! Kristy Davis 2021-05-07T12:55:12+00:00 Hi. How can we help? Reset Your Password Forgot your password? View Now Add and Edit a Card Need to order a new card? View Now Block/Replace a Card Lost, stolen, or misused card? View Now Add or Edit Card Profile Set up a card purchasing profile. View Now Assign Prompted IDs Assign Point-of-sale Prompting. View Now Add User to Account Want to add a new employee? View Now Change a User’s Role Change in employee’s role? View Now Adjust Account Hierarchy Select multiple accounts and fleets. View Now View Transaction History See all transactions on your account. View Now View Statements Want to view your account statements online? View Now Pay Your Bill Easily make a payment online. View Now Redeem Points Get your Gift Card. View Now Frequently Asked Questions (FAQs) When should I lock a card or driver ID? Kristy Davis 2021-03-30T13:42:02+00:00 When should I lock a card or driver ID? Consider locking a card or driver ID when: Fraud is suspected A card is lost or stolen A vehicle is sold An employee is terminated. How useful was this post? Click on a star to rate it! Submit Rating We are sorry that this post was not useful for you! Let us improve this post! Tell us how we can improve this post? Submit Feedback When will payments post and when will my credit line be available? Kristy Davis 2021-03-30T13:41:43+00:00 When will payments post and when will my credit line be available? Payments submitted online before 4:00 PM EST (Monday through Friday, excluding bank holidays) will be credited to your account same day. Payments submitted after 4:00 PM EST (or on weekends or holidays) will be credited to your account the following business day. Payments will be applied to the outstanding balance, oldest items first. It may take up to 24 hours for your balance to reflect the payment. Mail payments received before 7:00 AM EST will be posted to your account the same business day. Funds will be available by 1:00 PM EST the following business day. Check payments submitted over the phone before 2:00 PM EST will be posted to your account the same business day. Funds will be available by 1:00 PM EST the following business day. How useful was this post? Click on a star to rate it! Submit Rating We are sorry that this post was not useful for you! Let us improve this post! Tell us how we can improve this post? Submit Feedback Why would a card be declined at the pump? Kristy Davis 2021-03-30T13:40:51+00:00 Why would a card be declined at the pump? Common card declines at the pump include: Driver entered an incorrect prompted ID: Avoid this by ensuring your drivers have the correct driver prompted ID. You can change or reset a prompted ID on your account management website ( My CardsPrompted IDs ). Fuel site does not accept your type of card: Verify the fuel site accepts the card before fueling. Use the account management website’s Fuel Locator to figure out which fuel sites accept your card. Your account is over the credit limit: The account management website’s home page displays your current unbilled balances. Use this information to verify that your account is not over the credit limit. Purchase is outside of the cards controls: Each card has a vehicle profile with various limits such as transaction maximums, daily limits, time of week/day, and fuel type. To view your vehicle profiles, visit Vehicle Profiles under CardsCard Profiles . These limits can be changed for each card. Your account is locked: Verify your recent payments were received and posted correctly or call customer service for more information. How useful was this post? Click on a star to rate it! Submit Rating We are sorry that this post was not useful for you! Let us improve this post! Tell us how we can improve this post? Submit Feedback How do I change my business address and/or phone number? Kristy Davis 2021-03-30T13:40:35+00:00 How do I change my business address and/or phone number? Contact customer service to change the business address and/or phone number on your account. How useful was this post? Click on a star to rate it! Submit Rating We are sorry that this post was not useful for you! Let us improve this post! Tell us how we can improve this post? Submit Feedback How do I reach Customer Service? Kristy Davis 2021-03-30T13:40:15+00:00 How do I reach Customer Service? The customer service number is visible at the top-right corner of your account management website’s home page. If you are on a mobile device, tap the number to call directly from your phone. How useful was this post? Click on a star to rate it! Submit Rating We are sorry that this post was not useful for you! Let us improve this post! Tell us how we can improve this post? Submit Feedback How useful was this post? Click on a star to rate it! Submit Rating We are sorry that this post was not useful for you! Let us improve this post! Tell us how we can improve this post? Submit Feedback Copyright 2019 - 2024 | All Rights Reserved Corpay U.S. Privacy Policy Page load...